Covid-19 Patient Update
To our valued patients and friends – we look forward to your visit with us!
We look forward to seeing you soon at your next scheduled appointment
What We Are Doing to Keep You and Our Team Safe:
We are delighted to have the opportunity to welcome you back! Our office has always utilized strict infection control protocols between every patient that has exceeded all the BCCDC and BCDA guidelines, however, in light of the COVID-19 Pandemic we have instituted additional guidelines and protocols to ensure your safety.
You will see many changes, as we have new ways of scheduling your appointments and managing your insurance and financial transactions. First, you will be contacted 48-72 hours prior to your appointment via phone, text or email and asked to complete a set of health-related questions. It is required that you complete this questionnaire 48 hours prior to your appointment. We may have to reschedule your appointment if we are unable to complete this step.
Below is a list of some of the enhanced precautions we have taken to protect you in addition to extensive team training on infection control and patient management procedures:
1. Personalized arrival procedures to guide you from your car directly to treatment rooms to eliminate contacting surfaces.
2. Maintenance of social distancing in the reception area of our office.
3. Removal of magazines and items that can harbor or transfer germs of any kind. Hand sanitizers will be positioned throughout the clinic.
4. ALL patients are required to wear a mask or face covering upon entering the office.
5. Installed plexiglass droplet barriers at the reception areas.
6. Require hand washing or hand sanitizing before all appointments by our team and by our patients.
7. Record the temperature of every patient upon entering the office.
8. Requisite temperature checks and health confirmation of every team member each day at beginning of the work period.
9. Enhanced operatory disinfection procedures of all surfaces between patients.
10. Ambient air management with HEPA air filtration continuously in treatment rooms to remove germs from circulating air.
11. MedEvac evacuation system for aerosol-generating procedures.
12. New personal protection equipment including visors, gowns, and masks for the entire team to provide barriers against the smallest of germs.
13. Introduce protocols to reduce or eliminate airborne aerosols during all dental procedures.
14. Enhanced daily disinfection procedures of equipment and office fixtures like computers, keyboards, telephones, tablets, chairs, doorknobs, and buttons considered high touch surfaces.
15. Altered appointment times for you to prepare and complete all appointment tasks and duties in the safest and most comprehensive manner.
We thank everyone for their patience and understanding as we navigated through the past year and strived to provide a safe environment for both our patients and team members.
We look forward to seeing you soon!
We have a FAQ that is provided from the BC Dental Association (BCDA) that provides you with more information if you would like to know more about our enhanced safety protocols.